Frequently Asked Questions

Q: DO I HAVE TO BE HOME FOR SERVICES? A: No one has to be home when your lawn is being serviced. All we need is your authorization and the ability to access all areas of your property that needs servicing. Q: WHAT AREAS DO YOU SERVE? A: We currently service: Bellaire, TX Fresno, TX SW Houston, TX SE Houston, TX Missouri City, TX Pearland, TX Rosharon, TX Stafford, TX and Sugar Land, TX areas.
We typically serve all of Missouri City, TX and its adjacent cities. However, you can also view our service area page for a visual of the areas we serve. Keep in mind, our site isn’t updated as often as we’d like. So, you may want to give us a call at 832-987-2995 to confirm our service area.

We may have added your area which hasn’t been posted yet. Q: HOW MUCH DO YOU CHARGE FOR LAWN MOWING SERVICE? A: Our lawn mowing prices are based on the size of the property to be serviced. Although we service properties smaller than 3,000 sq. ft. Our minimum price starts at 3000 sq. ft. and goes up to 15,000 sq. ft. We do not provide lawn mowing service for properties larger than 15,000 sq. ft. Please see our “AFFORDABLE LAWN MOWING” page for a convenient price range for your property. Q: HOW DO I REQUEST SERVICES? A: You may fill out our “Request Service” form to get started. You may also choose to call us directly at 832-987-2995 if your request requires giving us more detailed information. Q: HOW DO I PAY FOR COMPLETED SERVICES? A: After each service we will create an invoice for that service visit. Depending on how you chose to receive your invoice notification at sign-up. You may then click on the link in the text or email to be taken to a payment page to complete the payment process. You may also choose to receive the CashApp request to send your payment. Your CashTag ID would be needed once to initiate the transaction and any future requests. We also accept cash if you are at home at the time service is completed.

Clients may also choose to be billed monthly. Those clients must have a credit card on file via our software. The client put in their information via a third party’s secured website. No member of GreatScapes ever sees the actual credit card numbers. Nor do we store any of your banking information. Q: WHEN IS MY PAYMENT DUE FOR “SCHEDULED LAWN SERVICE”? A: Payment is due on the same day of service completion. If your payment is not received within 5 days, a late fee of $7.50 will be added to your invoice. On the 10th day of non-payment, a $7.50 late fee will be added, along with service cancellation until payment is made in full. After 14 days, we cannot guarantee there will be a slot on our routing schedule.

Any lawn which hasn’t received Lawn mowing service by GreatScapes Lawn Care Services within a 28-day period will have their account deactivated and be considered a new customer. As a new customer you will be required to pay the initial service fee once the account has been reactivated.
Monthly invoicing is also available for clients with a valid credit card on file. Q: WHY DO YOU CHARGE A “SERVICE FEE”? A: The service fee is charged by a third-party company for the convenience of processing credit cards. We have no control over this charge. We try very hard at making every step of providing quality service as convenient as possible for our lawn care clients. Q: WHAT’S INCLUDED IN YOUR “SCHEDULED LAWN MOWING” SERVICE? A: Our lawn mowing services include mowing, string line trimming around structures, along gates, borders of rock and flowerbeds and trees, as well as blade edging along with sidewalks, patio area and driveway surfaces for a nice crisp edge. We will then finish up with a detailed blower-cleanup of created grass clippings and debris from those surfaces.
Several add-on services are also available if needed to complete the desired curb appeal you desire. Click here for additional services offered. Q: WILL YOU BAG OR MULCH MY GRASS CLIPPINGS? A: Although we bag all grass clippings on the initial lawn service visit. We do not recommend it to be on a regular basis. As the clippings are recycled into the soil which provides nutrients for a lush and healthy lawn. If we notice any clumps of grass on the lawn after we mow. We will disperse them with our blowers during the clean=up process. However, if you feel you need the grass clippings removed from your lawn. Then we will remove them upon your request. A $10.00 charge will be added to your invoice for that particular visit. Q: ARE FLOWERBEDS, LEAF CLEAN-UPS PART OF LAWN MOWING SERVICE? A: Our crews provide lawn mowing service to all areas of the property that would be considered “the lawn”. Areas that are enclosed by a border or that have shrubbery are not considered lawn areas and would require an Add-On Service request. Our mowing crews are experts at one thing, mowing grass. We have a dedicated “Landscape Maintenance” crews who will do a more professional job. Please see our complete service list for any additional work you desire done. We will be more than happy to assist you if need be. Just give us a call at 832-987-2995 or fill out a “SERVICE REQUEST” form to get started. Q: WHAT IF IT RAINS ON THE DAY OF MY SCHEDULED SERVICE DAY? A: We try our best to monitor the weather in each service area at the beginning of that particular week. In the event your scheduled date falls on a rainy day, we will attempt to service your property the day before it rains or within 2 days after the weather has cleared. Either way you will receive an email or text of an informative notification. Q: MAY I CHOOSE WHAT DAY OR TIME OF MY MOWING SERVICE? A: Although it may be possible to do so. It depends on your location and the time of day your request is received. Therefore, we cannot guarantee it. The earlier your request, the better. We create our routing schedule by location per day for efficiency, which helps us keep costs down. Which in turn, allows us to continually offer quality lawn service at an Affordable and Fair Market price. Q: WHAT IF I NEED TO SKIP A SERVICE? A: If for any reason, you need to re-schedule, cancel or skip a service, please contact us at least 24 hours in advance by phone, or e-mail us at mygreatscapes@gmail.com. We will make every effort to make the change if you contact us within 24 hours, but with no guarantees. After a skip, your service will be picked back as soon as possible. Our treatments work best when they are applied on a regular schedule. Q: HOW DO I VOICE MY CONCERNS ABOUT ISSUES WITH YOUR SERVICE? A: There are several ways for you to communicate with us. We welcome all concerns and/or questions.
The owner is always on the property while your property is being served. If the issue or question is noticed after the crew has left, then you can...
1. Email our office at mygreatscapes@gmail.com
2. Call or text our office at 832-987-2995. Q: WHAT IF I WANT TO CANCEL MY LAWN SERVICES? A: We ask that each client who wishes to cancel their services contact us at least 24hrs before their next scheduled service visit. If no 24hr notice is given, we will either provide the scheduled service and cancel it afterward or we will cancel services at that time and charge a cancellation fee of $25.00 or equal to the amount of your regular service charge. Whichever is highest. Q: WHAT IF I FORGOT TO UNLOCK MY GATE? NOW WHAT? A: We will mow all accessible lawn areas of your property at that time, and you will be charged for a regular service visit. However, an additional $10.00 “return charge” will be added if you request us to return to complete any previously inaccessible lawn areas. We reserve the right to decline any uncaused return request due to our efficient routing schedules. Q: WHAT IF I HAVE PETS IN THE BACKYARD? WILL YOU STILL MOW? A: For the safety of your pet(s) and for our crew members. We cannot service the backyard if your pets are not secured in their kennels, your home or the garage. As most pets are unpredictable when it comes to strangers. Q: WHO’S RESPONSIBLE FOR REMOVING ITEMS FROM THE LAWN PRIOR TO SERVICE? A: You will receive a text message the day prior to your service visit. Reminding you to prepare your property for service. At that time, we ask that you please check for locked gates, toys, patio furniture, grilles, trash, and/or any pet waste. As with our doing so will cause us to take longer than usual to service your property. Therefore, creating the high possibility of an additional charge being added to your invoice.